FAQ

Frequently Asked Questions

Orders can be placed online on our website, Instagram or via email.

Orders will be paid via PayPal using Credit Card (VISA, Mastercard and AMEX). No PayPal account is required

We require 3 days in advance for all orders to ensure the freshness of ingredients and quality of the cake.

Please contact us via the contact form or Instagram if the order is less than 2 days as we do have limited availability everyday.

We offer both delivery and pick up. Below are a list of suburbs that we deliver to.

Sydney delivery post code

If your suburb is not listed, our delivery partner Cake Hero can deliver the cake to you. 

Our cakes are freshly made to order and we only use fresh and natural ingredients so it can last up to 4 days in the fridge.

All of our cakes will need to be stored in the box provided and inside a refrigerator until you’re ready to eat it. They’re best served chilled. If traveling with your cake for extended periods, keep it in an icebox. 
Changes to your order will require at least 72 hours before your pick up/ delivery date. Please send us an email at bakedbyshan@gmail.com
A cancellation/refund or reschedule is permitted up to 72 hours (at least 2 days) prior to your pick up/delivery date. Cancellations are subject to a A$10.00 refund fee.
Please send us an email to bakedbyshan@gmail.com

Our drivers will wait 10 minutes at the delivery address. After 10 minutes, if nobody arrives, your cake will be returned to our storage facility. You can schedule a re-delivery for an additional fee. 

Our own delivery team
Monday to Friday: 6pm – 8pm
Weekend: 10am – 5pm
Cake Hero
10am – 6pm
Pick up time
10am – 6pm